I guess WebAssist must have had a fairly full inbox after the recent changes to their support area. I received two followup emails that they sent to customers basically saying that due to the feedback they received, they had decided to return the peer to peer forum to its former glory and the paid support would be optional. Here is the most recent email:
We will also continue to have paid-for options for customers who want guaranteed response times or to set up a phone appointment with one of our Technical Support Engineers. This should satisfy the demand we’ve been hearing for this type of support. Paid tickets and Premier appointments will ensure that you are able to resolve your issues in a timely fashion so that you can meet your deadlines.
Lastly, I wanted to thank everyone for their continued feedback. As you can imagine, not all of the feedback has been good over the past few days but I am impressed by the passion that you have shown for what we do. I hope that we have been able to show you that we do listen and that we do care about our community. I look forward to the next few months as we launch exciting new products that you will hopefully find useful and will help you be successful on the web.
I have to say that I’m pleased and a little releived that they decided to roll back those changes. WebAssist make some really classy DreamWeaver addons and they’ve always had that ‘pass me some pizza and a can of Jolt’ feel about them… programming geeks who make cool tools for other programming geeks. It would be a real shame if they destroyed that connection they have with developers.
Anyway, a big thumbs up from me and thanks for listening to your customers, WebAssist!
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